FAQ

1. Where do you ship from, and how long does order processing take?

All orders are processed and shipped from our facility in Dallas, Texas, USA. We pride ourselves on efficiency: your order will be carefully packed and processed within 1-2 business days. You will receive tracking information as soon as it’s on its way.

2. What are my shipping options and costs?

We offer two clear options tailored for golfers:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically takes 10-15 days after shipment. Ideal for a balance of speed and reliability.
• Free Shipping: Available on orders of $50 or more. Shipped via EMS. Delivery typically takes 15-25 days after shipment. This is our most popular option for golfers ordering sets, multiple items, or those focused on maximum value.

3. Do you ship to my country?

We ship worldwide because great golf knows no borders! However, to ensure reliable delivery and smooth customs clearance, we currently cannot ship to a few select remote regions and some parts of Asia. Our checkout system will automatically verify if we can deliver to your address.

4. What kind of products do you sell?

We specialize in premium Cobra golf equipment. Our inventory includes: New and Certified Pre-Owned clubs (Drivers, Fairway Woods, Hybrids, Iron Sets, Individual Irons, Putters, Complete Club Sets), Golf Bags & Travel Gear, Headcovers, and Tools. We focus on offering “smart value” – high-performance gear at excellent prices.

5. What is “Certified Pre-Owned” equipment?

Our Certified Pre-Owned Cobra clubs are meticulously inspected, graded, and often refurbished to meet strict quality standards. They offer exceptional performance at a significant value and are fully backed by our return policy. It’s a smart choice for golfers looking to upgrade without the full retail price.

6. What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure checkout. All transactions are processed through secure, encrypted channels.

7. Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your financial data is handled with the utmost security and is never stored on our servers.

8. What is your return policy?

We stand behind every product. If you are not satisfied with your purchase, you have 15 days from the date you receive the item to initiate a return. This policy applies to both new and certified pre-owned equipment. Items must be returned in their original condition. Please contact our support team to start the process.

9. Who pays for return shipping?

For returns due to our error (e.g., wrong item shipped), we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees. Refunds will be issued to the original payment method once the returned item is received and inspected.

10. How do I contact customer support?

Our dedicated support team is here to help! For questions about delivery, orders, products, or returns, please email us at: [email protected]. We strive to respond promptly to all inquiries.

11. Where is your company located?

Our operational hub and mailing address is:
Global Golf Sale
1688 Church Street
DALLAS, US 97338